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UX workshops include key project stakeholders at the begging of a project. Business, user and technical requirements are outlined so that following design stages are built on a solid understanding.

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What is a UX workshop?

A workshop plays a powerful role in the UX Design process and it doesn’t need to be expensive or time consuming. It’s an ideal way of working collaboratively, by getting all project stakeholders in one room to talk about the product and ways to improve it.

The main difference between workshops and regular meetings is that you assume stuff is going to get done, not just discussed. Traditionally workshops should involve designers, researchers, product managers, developers, data analysts and clients who all working together on solving problems. Workshops aren’t for everyone so don’t worry, project requirements gathering can be tackled in more traditional ways.

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Why running a workshop is important

  • Get the project off to a positive start, uncovering problems quickly without waisting time
  • Involve the right people at a critical stage in your project and get everyone on the same page
  • Get stakeholder buy-in and avoid all of the traditional conflicts and misunderstandings
  • Get everybody engaged and aligned in shared empathy towards the users
  • Designers can record all the key findings that guide their design decisions thereafter

How it works

While many clients and internal teams may be new to the concept of the UX workshop, they are nothing to fear. The planning and facilitation is handled by the organiser and it’s a mutual decision between the designer and client as to who needs to be involved. I can’t emphasise enough that they do not need to be expensive, time confusing or over-engineered. The important thing is that some level of workshop should happen to get the project on the right track. It can take as little as half a day or so for the actual workshop to happen.


The workshop can be facilitated anywhere and I will arrange a set of tasks to run through on the day. The workshop agenda commonly includes evaluating an existing website or software and highlighting opportunities for improvement. Common outputs from the workshop are persona development, evaluating key user journeys, understanding problems your users are having and strategising new ways to tackle them.


After the workshop I collate all the findings into a report. This may include revised user journeys, site maps, user personas, user journey maps and lists of UX recommendations and improvements.

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Need help with your UX?

If you’re looking for help with your project or have a few questions, I’m happy to help.